Return and Exchange Policy

You can return or exchange a product if

Coordinate the return with our team via phone or social media.
Send the product through any convenient delivery service.
Provide us with the tracking number of the parcel.

Non-returnable or non-exchangeable items

Products made to individual measurements or designs.
Goods listed in the List of Goods that are not subject to exchange or return, approved by the Resolution of the Cabinet of Ministers of Ukraine No. 172 dated 19.03.1994.

Return procedure

Coordinate the return with our team via phone or social media.
Send the product through any convenient delivery service.
Provide us with the tracking number of the parcel.

Refund or exchange

After receiving and inspecting the product, we will refund the money to your card within 7 business days.
Send the product for exchange (provided the required product is in stock).
Please note. The cost of return shipping, taxes, and customs duties is paid by the customer unless the return is due to a product defect.

Legal grounds

Article 9 of the Law of Ukraine "On Consumer Rights Protection". The consumer has the right to return goods of proper quality within 14 days from the date of purchase if the product has not been used and its commercial appearance is preserved. Resolution of the Cabinet of Ministers of Ukraine No. 172 dated 19.03.1994.