PUBLIC OFFER

This Public Offer Agreement (hereinafter referred to as the “Agreement”), in accordance with the Civil Code of Ukraine, is an official proposal (public offer) to an unlimited number of individuals (hereinafter referred to as the “Buyer”) from the Individual Entrepreneur Svitlana Hotschkina (hereinafter referred to as the “Seller”), and contains all essential terms necessary for the purchase and sale of the Seller's product on the terms of accession. This Agreement is concluded in accordance with the legislative acts of Ukraine, in particular, based on Articles 633, 634, 641, 642 of the Civil Code of Ukraine, as well as the terms and rules established and valid at the Seller.

The text of this Agreement is constantly available to Buyers on the Internet on the official website of the Seller http://www.gotslabel.com and at the addresses of the Seller's business activities. Information posted on the Seller's Website, including information about the products offered by the Seller, is not a public offer in itself and contains information intended solely for the Buyer's acquaintance with:

- the Seller's activities;

- a list, characteristics, and prices of products that may be sold by the Seller to the Buyer subject to the availability of the respective products in the Seller's warehouse at the time of the Buyer's order;

- the terms on which the Seller is ready to establish buyer-seller relations, taking into account this Agreement and the unconditional priority of the terms of the Agreement over other terms that may be posted on the Seller's Website regardless of the context of their reading and interpretation.

1. CONCEPTS AND TERMS

1.1. In this Agreement, the following terms and concepts are used in the following sense:

1.1.1. Public offer (proposal) – the Seller's proposal (posted on his official Website), addressed to an indefinite circle of individuals, to conclude an Agreement on specified terms.

1.1.2. Acceptance - the full and unconditional acceptance by the Buyer of the terms of the Public offer, set forth in this Agreement, by providing the Seller with consent to place an Order, acceding to the Agreement, and paying the full value of the Goods. By clicking the button: 'PLACE AN ORDER,' the Buyer agrees to the terms of this Agreement and accepts the Seller's offer to purchase Goods from the Seller on the terms of this Agreement. The Buyer's acceptance of the Seller's offer to purchase the Goods is a confirmation of the expression by the Buyer of unconditional will to purchase Goods from the Seller in accordance with the Order on the terms specified below. The operation of this Agreement on the terms of ordering the Goods applies only and exclusively to those relations between the Buyer and the Seller that are related to the order and sale of those goods whose list is determined in the Buyer's order form.

1.1.3. Agreement – this Agreement, which is posted on the Seller's website and regulates the mutual relations between the Seller and the Buyer, according to which the Individual Entrepreneur Svitlana Hotschkina, as the Seller, through the online store 'GOT`S LABEL' on the Seller's official website http://www.gotslabel.com undertakes to sell, if available, the Goods to each Buyer who applies to him, and establishes uniform conditions for the sale of these Goods for all Buyers, and the Buyer undertakes to pay their value in full and on time. The Agreement is publicly announced to all Buyers by its placement (publication) on the Seller's official website.

1.1.4. Order form – a written template of a document that the Buyer completes to provide the Seller with mandatory information about himself and by completing confirms:

- the fact of acceptance of the public offer (proposal) to join this Agreement;

- the fact of acquaintance with its content;

- agreement to its terms.

In the order form, the Buyer specifies his surname, name, patronymic, mailing address to which the goods will be sent, contact phone number, and, if necessary, additional information.

1.1.5. Buyer – a legally capable individual who has entered into a purchase and sale agreement with the Seller.

1.1.6. Seller – Individual Entrepreneur Svitlana Hotschkina, Taxpayer Identification Number 3192020323, registration address: 54037, Mykolaiv, Kotsiubynskoho Street 20.

1.1.7. Official Website of the Seller – the official website of the Seller on the Internet, located at: http://www.gotslabel.com (permanently available for viewing), and is a source of information for Buyers.

1.1.8. Parties – collectively the Seller and the Buyer.

1.1.9. Goods (batch of goods) – the subject of the purchase and sale agreement under this Agreement, specified in the Order, not withdrawn from circulation, with information about its characteristics, which the Buyer can familiarize himself with on the Website, the list of assortment presented in the online store, in which the price, name, and description of the goods are indicated and which is available from the Seller, and which the Seller is ready to transfer to the ownership of the Buyer in the manner and on the terms determined by this Agreement.

1.1.10. Recipient – the Buyer or a person who actually receives the Goods delivered by the Seller's own efforts or by the Courier Company.

1.1.11. Material defect of the Goods – a defect that makes it impossible or unacceptable to use the Goods according to their intended purpose, arising from the fault of the manufacturer (Seller), after its elimination reappears from causes independent of the consumer and is equipped with at least one of the following signs: a) it cannot be eliminated at all; b) its elimination requires more than fourteen calendar days; c) it makes the Goods significantly different from what is provided for in the contract.

1.1.12. Courier delivery – direct delivery of the Goods by an employee of the courier or courier or forwarding service to the Buyer at the address specified by the Buyer as the delivery address, on paid or unpaid terms.

1.1.13. Delivery service/Transport company – third parties providing delivery services of Orders to the Buyer.

1.1.14. Terms may be used in the Agreement that are not defined in section 1 of the Agreement. In this case, the interpretation of the term is carried out in accordance with the text of the Agreement. In the absence of unambiguous definition of the term in the text of the Agreement, the interpretation of the term should be based on: first - Ukrainian legislation, secondly - on the website, then on the generally accepted interpretation that has arisen.

2. SUBJECT OF AGREEMENT

2.1. In accordance with the terms and conditions set forth in this Agreement, the Seller undertakes to transfer ownership of the Goods to the Buyer, and the Buyer undertakes to accept the Goods and pay its price.

2.2. The Buyer confirms that for the purchase of the Goods under this Agreement, the Buyer has a sufficient level of legal capacity.

2.3. To avoid any disputes, the ordering of the Goods implies the Buyer's adherence to the terms of this Agreement. The Buyer has the opportunity to familiarize himself with the terms of this Agreement, as well as with other (local) documents of the Seller in the relevant section located on the Seller's website. The text of this Agreement is posted on the Seller's website. The Buyer has the right and technical ability to print this Agreement on a tangible medium from the Seller's website.

2.4. Together with the Goods, the Seller transfers to the Buyer the belongings of the Goods and the necessary documents, the terms and procedure for the transfer of which are established by this Agreement and the legislation of Ukraine.

2.5. An integral part of this Agreement is:

- Order form;

- Consent to the collection, processing, and use of Personal Data;

2.6. In case of inconsistency between the information posted on the Seller's website and the provisions of this Agreement, for the settlement of relations between the Seller and the Buyer arising during the ordering with subsequent purchase of the goods in accordance with the Order, the text of this Agreement has unequivocal priority and its provisions are recognized as the terms of the Agreement.

2.7. The moment of the Buyer's expression of intent to enter into contractual relations with the Seller on the terms of this Agreement is considered to be the moment of pressing the 'Place an Order' button by the Buyer when using the Seller's website.

2.8. By entering into this Agreement, the Buyer confirms that he is familiar with the information about the Goods sold under the terms of this Agreement, namely regarding its form, appearance, design, color, size, quality, with the characteristics of the material from which the Goods are made, as well as with information about its manufacturer, understands such characteristics of the Goods and their significance, and agrees to purchase such Goods with such characteristics.

2.9. The Buyer is obliged to independently familiarize himself with the terms of this Agreement, and the Seller is not obliged to additionally or in any other way inform the Buyer about the existence of the Agreement, except for its publication on the website: http://www.gotslabel.com

3. RIGHTS AND OBLIGATIONS OF THE PARTIES

3.1. The Buyer has the right:

3.1.1. To receive the Goods on the terms and in the manner provided by this Agreement;

3.1.2. To receive information about the Seller's readiness to fulfill the Order and deliver the Goods to the Buyer.

3.1.3. To return the goods of proper quality within 14 (fourteen) calendar days, excluding the day of purchase.

3.1.4. To receive additional information about the Goods, its delivery, and other Seller's Services.

3.2. The Buyer undertakes:

3.2.1. To fully pay the cost of the Goods and its delivery under this Agreement, as indicated in the Buyer's Order.

3.2.2. Not to transfer the Order to other persons, except as provided by this Agreement and the Law.

3.2.3. To comply with all the terms of this Agreement and other internal (local) documents of the Seller, which regulate the procedure and conditions for purchasing the goods;

3.2.5. To adhere to the rules of public morality, public order, ethical norms during visits to the Seller's website and communication with the Seller or an authorized person of the Seller.

3.2.6. Before accepting the terms of this Agreement, to familiarize oneself with the information posted on the Seller's website, including information about the product, its properties, price, and the procedure for purchasing the product.

3.2.7. To provide the Seller with current and accurate information in the Order form that can identify the buyer and the delivery address of the goods (personal data) and other information necessary for the Seller to fulfill the terms of this Agreement.

3.3. The Seller has the right:

3.3.1. To require the Buyer to pay the cost of the Goods and/or the cost of postal or courier delivery services or additional services under the terms of this Agreement;

3.3.2. To require the Buyer to comply with all the terms of this Agreement, Rules, and other internal (local) documents of the Seller.

3.3.3. To establish additional rules for purchasing, discounts, promotions, and inform the Buyer about them.

3.3.4. To collect, process, and use the Buyer's personal data and other confidential information to fulfill the terms of this Agreement in the manner provided by this Agreement and its appendices and the Consent to the collection and processing of personal data.

3.3.5. To transfer the rights of the Seller to other persons to fulfill the terms of this Agreement.

3.3.6. Other rights provided by this Agreement.

3.4. The Seller undertakes:

3.4.1. To timely transfer to the Buyer the ordered Goods and provide other (additional) services at the Buyer's request in the manner and on the terms provided by this Agreement.

3.4.2. To ensure proper quality of the Goods provided to the Buyer.

4. REGISTRATION ON THE WEBSITE

4.1. By registering on the website of the online store GOT'S LABEL, the Buyer guarantees that they are of legal age and possess the necessary legal capacity to use the website of the online store.

4.2. Any person who has not reached the age of 18 may use the online store only with the consent of their parents or guardians.

4.3. Registration on the website is done at the address: http://www.gotslabel.com

4.4. Registration on the website is not mandatory for placing an Order.

4.5. By registering on the website of the online store and ordering Goods through the online store, the Buyer confirms their full and unconditional agreement with all the provisions and rules posted on this website.

4.6. Everyone who registers and makes purchases on the website in the online store provides their personal data and agrees to their processing on the terms specified in the Privacy Policy.

4.7. During registration on the website in the online store - creating an account, the Buyer accepts the terms of the Privacy Policy, the Agreement on the provision of electronic services by accepting one of the following methods:

1) By adding the Product to the virtual cart and clicking on the 'Place Order' button on the online store page.

2) By clicking the 'Place Order' or 'Buy in 1 click' button.

3) By clicking the 'Create an account' or 'Register' button.

4) By ordering the Product through social networks or messengers.

5) By making payment for the order in full or in part on the terms of this Agreement.

4.8. The Seller is not responsible for the accuracy and correctness of the information provided by the Buyer during registration.

4.9. The Buyer undertakes not to disclose their login and password to third parties provided by them during registration. In case the Buyer suspects a breach of the security of their login and password or the possibility of their unauthorized use by third parties, the Buyer undertakes to immediately notify the Seller by sending a relevant email to: [email protected]

4.10. Communication of the Buyer with the representatives of the Seller should be based on the principles of generally accepted morality and communication ethics. The use of profanity, offensive words, threats, and blackmail is strictly prohibited, regardless of the form and to whom they were addressed.

5. ORDERING PROCEDURE FOR GOODS

5.1. In accordance with the terms of this Agreement, the Buyer makes a purchase of the Goods by filling out the Order form on the Seller's website. The form of the Order form and its details are determined by the Seller.

5.2. The website of the online store contains information about the characteristics of the Goods, prices for the Goods, materials from which they are made, and the approximate availability of these Goods from the Seller.

5.3. In case of cancellation of the fully or partially prepaid Order, the cost of the canceled Goods is refunded to the Buyer by the Seller in the manner in which the Goods were paid for.

5.4. When ordering the Goods, the Buyer selects the Goods from the assortment offered by the Seller, indicating, among other things, the size, color, if necessary providing other specific information, and specifying the quantity of the ordered Goods.

5.5. At any stage of placing an order until its completion, the Buyer may cancel the order by interrupting the ordering process and leaving the order page. An order that the Buyer has not completed will not be accepted by the Buyer until it is completed.

5.6. Filling out the Order Form involves the Buyer entering all necessary information for the identification of the Buyer, the delivery address of the Goods, the Buyer's contact phone number or other means of communication, as well as other information specified by the Seller in the Order form and which are mandatory for filling in by the Buyer.

5.7. The Buyer bears full responsibility for providing false information that prevents the Seller from properly fulfilling its obligations to the Buyer.

5.8. The Buyer independently chooses the quantity and assortment of the Goods, the list of which is placed on the Seller's website, and places an Order in the 'Order basket' or through the 'Personal account'.

5.9. After filling out the Order form by pressing the 'Place Order' button on the Seller's website, the Buyer agrees to the terms of this Agreement and other documents of the Seller and is considered to have placed an order for the Goods.

5.10. The Buyer has the right to independently choose the methods of receiving (delivery) the Goods from those methods proposed by the Seller for each Goods separately on the official website of the Seller.

5.11. In order to confirm the Order, the Seller or a person authorized by the Seller has the right to make a telephone call to the Buyer and confirm the Buyer's Order or obtain information about the cancellation of such Order. Confirmation of the Order may be sent by the Seller to the Buyer's email, via SMS messages, or messenger messages. If it is not possible to obtain confirmation from the Buyer within one working day, the next working day after the day of placing the Order, the Seller sends the Goods to the Buyer at the address specified by the Buyer and is considered to have fulfilled the terms of this Agreement.

5.12. In the event that at the time of placing the order by the Buyer the Seller does not have the Goods in the quantity and assortment according to the Buyer's Order, the Seller or a person authorized by the Seller informs the Buyer about this by sending a letter to the email, making a phone call to the Buyer at the specified phone number or in any other available way. In this case, the Seller has the right to offer the Buyer another product or wait for the appearance of the required product. In any case, the Parties have agreed that informing the Buyer about the order, confirming the order, and other offers of the Seller will not be considered as aggressive forms of business practices.

5.13. In case of impossibility of delivery of the Goods ordered by the Buyer, the Seller has the right to exclude the specified Goods from the Order/cancel the Buyer's Order, informing the Buyer by sending a corresponding email message to the address specified by the Buyer during registration or by another method.

5.14. The Buyer has the right to change the Order or refuse it by informing the Seller in writing or by means of distance communication about the need to change the Order before the moment of transferring the Order to the postal operator or courier. After the transfer of the Goods to the branch of the postal operator or courier company, the Seller is considered to have fulfilled the terms of this Agreement regarding the shipment of the Goods to the Buyer.

5.15. After receiving and confirming the Buyer's Order, the Seller sends the Goods to the Buyer within 2 (two) working days or informs the Buyer about the impossibility of fulfilling the Order due to the absence of such Goods from the Seller or for other reasons provided for in this Agreement and the current legislation of Ukraine.

5.16. The term of order processing is two working days from the moment of its submission. In case the Order is sent on a weekend or holiday, the processing period starts from the first working day after the weekend.

5.17. In case the Buyer has questions regarding the properties and characteristics of the Goods, before placing the Order, the Buyer may contact the Seller by any available means.

5.18. When placing an Order for Goods on the website of the online store GOT`S LABEL, the Buyer undertakes to provide the following information:

5.18.1. last name and first name of the Buyer or the person specified by them (Recipient);

5.18.2. address to which the Goods should be delivered (if delivery is to the Buyer's address);

5.18.3. email address;

5.18.4. contact phone number;

5.18.5. payment method;

5.18.6. delivery method.

If necessary, the Buyer may add a comment.

5.19. If the Seller requires additional information, they have the right to request it from the Buyer. In case of failure to provide the necessary information by the Buyer, the Seller is not responsible for providing a quality service to the Buyer when purchasing Goods in the online store.

5.20. The Seller has the right to refuse the Buyer in processing the order and its execution if the Buyer has not collected the Goods from the delivery point two or more times; if the Buyer refused to accept the Goods without justified reasons in the case of courier delivery; if the courier failed to deliver the shipment three times.

6. DELIVERY AND TRANSFER OF GOODS

6.1. After receiving the Order by the Seller and confirmation of the Order by the Buyer, the Seller transfers the Goods to the postal operator or courier service for further shipment of the Goods to the address specified by the Buyer in the Order. In case the Buyer provides inaccurate information regarding the Buyer's address, the Seller has the right to withhold the shipment of the Goods until receiving accurate information about the Buyer's address. In this case, the delivery period to the Buyer of the Goods specified in clause 5.15. of this Agreement starts from the moment of receiving accurate information about the Buyer's address.

6.2. The Buyer, when placing the Order, has the right to choose one of several types of delivery offered by the Seller:

- Postal delivery;

- Courier delivery to the Buyer's address.

The cost and terms of delivery are specified by the Seller.

In case it is impossible to make the delivery within the specified period in this Agreement, the Seller informs the Buyer about it.

6.3. In case the Goods were not delivered to the Buyer due to the Buyer's fault, the repeated delivery of such Goods, the cost of such delivery, and the terms are discussed and agreed upon with the Seller.

6.4. Upon receipt of the Goods, the Buyer is obliged to inspect the Goods, ensure that the received Goods correspond to the Buyer's order, check the Goods for proper quality and quantity, accept and pay for the Goods in accordance with this Agreement and/or other documents.

6.5. The date of receipt of the Goods by the Buyer is considered to be the date of delivery of the Goods to the Buyer or the date of receipt of the Goods by the Buyer at the branch of the postal delivery service or directly at the Seller's place of business.

6.6. Upon receipt of the Goods, the Buyer is obliged to inspect the Goods, ensure that the received Goods correspond to the Buyer's order, check the Goods for proper quality and quantity, accept and pay for the Goods in accordance with this Agreement and/or other documents.

6.7. The ownership right to the Goods passes from the Seller to the Buyer at the moment of actual receipt of the Goods by the Buyer provided full payment for the Goods by the Buyer. In case of sale of the Goods on installment terms, the ownership right to the Goods passes to the Buyer after payment of the full cost of the goods.

6.8. The Buyer bears the risk of accidental destruction/loss or damage to the Goods from the moment of receipt of the Goods.

6.9. The Seller ensures the timely preparation and dispatch of the Goods to the Buyer and the transfer of the Goods to the postal operator or courier service according to the delivery method chosen by the Buyer. The Seller is not responsible to the Buyer for the delay in the delivery of the Goods that occurred not due to the Seller's fault and/or due to unforeseen circumstances, and for the damage/spoilage/loss of the Goods caused by the fault of the postal operator or courier service during the delivery of the Goods to the Buyer.

7. COST AND PAYMENT PROCEDURE

7.1. The price of each individual Product is determined by the Seller and indicated on the website of the GOT'S LABEL online store. The Order price is determined by adding the price of all included Products in the Order, which equals the total amount to be paid, indicated on the website of the online store when placing the Order at the time of its placement.

7.2. The Contract price is equal to the Order price. The Order amount may vary depending on the price, quantity, or assortment of the Product.

7.3. The price of the Product indicated on the website at the time of ordering includes all tax calculations and is the final price, mandatory for both the Buyer and the Seller. The Seller may unilaterally change the price of the Product until the order is placed.

7.4. The Buyer makes payment for the Product according to the Order. The Buyer independently chooses one of the following payment methods: - cash payment; - non-cash payment.

7.5. Payment for the Product by cash payment can be made at the retail store (Showroom) at the time of placing the Order or at the time of transfer of the Product.

7.6. Payment for the Product by non-cash settlement is made:

1) by bank transfer of money to the Seller's current account specified in the invoice, including through Internet banking.

2) by cash on delivery upon receipt of the Order at the representative office of the delivery service or postal operator.

3) by cash on delivery to the courier upon receipt of the Product by courier delivery.

4) through the online payment service of TOV 'Nova Poshta' 'Payment Control'. In case of payment through the specified service, the cost of the Product is increased by the commission of 'Nova Poshta'.

5) With the following type of credit card: Visa, Visa Electron, Mastercard, Mastercard Electronic, Maestro.

6) through the WayForPay payment system.

7) by any other method agreed with the Seller.

7.7. The Buyer makes payment in the national currency of Ukraine - hryvnia according to the Order amount. The payment of the Product cost and the cost of postal or courier delivery of the Product is made by the Buyer in full upon receipt of the Product.

7.8. The Order is considered paid from the moment of receipt of payment to the Seller's current account or his representative.

7.9. Information regarding the payment of the Product cost and postal or courier delivery of the Product is indicated on the Seller's website. If necessary, the Buyer has the right to receive information from the Seller about the cost of the Product and the cost of postal or courier delivery of the Product.

7.10. When ordering the Product outside the territory of Ukraine, the cost of delivery according to the carrier companies' tariffs is added to the Product cost by the Seller, in this case, the Buyer makes a 100% prepayment of the Product cost and delivery.

7.11. The Buyer understands and agrees that if the Products purchased in the online store are delivered outside Ukraine, the cost upon receiving the parcel may depend on the additional value-added tax in the recipient country. The amount of duty is determined by the competent authorities of the recipient country.

7.12. In accordance with Article 8 of the Law of Ukraine 'On Protection of Consumer Rights,' when selling the Product, the Seller is obliged to issue a payment document (receipt, invoice, etc.) of the established form with the indication of the date of sale to the buyer (client). It confirms the fact of purchase. The issuance of a payment document may be implemented with the consent of the buyer in the form of an electronic payment document (e-document) to the customer's number, through messengers, or to the email address provided by the customer. The payment document must be issued or created in electronic form no later than the moment of dispatch/transfer of the Product.

8. RETURNS AND EXCHANGES OF GOODS

8.1. The Buyer has the right to return or exchange the Goods in the manner and within the timeframes established by this Agreement.

8.2. In case of receiving Goods of improper quality, the Buyer has the right to demand from the Seller the exchange of such Goods for Goods of proper quality. If the exchange of Goods of improper quality for Goods of proper quality is impossible, the Buyer has the right to demand the termination of the Agreement and the return of the paid value of the Goods.

8.2.1. In case of filing a claim by the Buyer regarding the substandard Goods, such a Claim is submitted by the Buyer in writing by sending to the postal address of the Seller or in electronic form to the Seller's email address [email protected].

8.2.2. In the claim, the Buyer is obliged to indicate:

- Surname, first name, patronymic;

- Contact phone number;

- Mailing address (current for correspondence);

- Email address (if available);

- Grounds for filing a claim, description of damages or signs of substandard goods;

- Content of the demand to the Seller (exchange, refund);

- Date of purchase of the goods;

When filing a Claim, the Buyer must attach a copy of the receipt or other document confirming the purchase of the Goods. To avoid any misunderstandings, after receiving the Claim, the Seller may request photo or video documentation, based on which the Seller will be able to consider the Buyer's claim demands.

8.2.3. The Seller considers the Buyer's claim within 30 calendar days from the date of receiving the claim. The Seller may refuse to satisfy the Buyer's claim if:

- The Buyer did not specify in the claim the information provided for in clause 7.2.2. of this Agreement;

- The Buyer did not provide a copy of the document confirming the purchase of the Goods;

- The Buyer, at the request of the Seller, did not provide photos and/or videos proving the presence of damaged or defective Goods;

- The damage or defect of the goods did not occur through the fault of the Seller;

- The damage or defect of the Goods occurred due to improper use of the Goods by the Buyer in accordance with the rules of the manufacturer or Seller, as well as damage caused by the fault (actions or inaction) of the Buyer;

- The damage or defect of the Goods occurred due to force majeure circumstances or extraordinary events.

8.2.4. After considering the claim, the Seller sends the Buyer a notification of the results of the claim consideration. The sending of such notification is carried out using the same technical means by which the claim was sent to the Seller.

8.2.5. In case of satisfaction of the claim, the Seller may exchange the Goods purchased by the Buyer for other Goods available from the Seller, and in case of impossibility of exchange, refund the value of the Goods to the Buyer. The return of the value of the Goods to the Buyer is carried out by non-cash transfer to the Buyer's bank account. In any case, the return of funds to the Buyer is made within 14 calendar days from the date of the Seller's notification to the Buyer of the results of the claim consideration.

8.3. The Buyer has the right to return Goods of proper quality within 14 (fourteen) days from the date of receiving Goods of proper quality. When returning the Goods, the Buyer is obliged to transfer to the Seller the receipt, packaging, and other elements of the Goods set, accessories, documents received by the Buyer during the acceptance of the goods (batches of goods). Only such goods that are undamaged (including accessories and documents), have a commercial appearance, and are suitable for sale or further use are subject to return by the Buyer.

8.4. The provisions of clause 7.3. do not apply in case the Buyer did not transfer to the Seller a settlement document with the purchase date, and did not transfer the Goods or transferred the Goods in incomplete configuration, or damaged Goods, if such damage was caused after receiving the Goods through the fault (actions, inaction) of the Buyer or in case the Goods were purchased by the Buyer not from the Seller.

8.5. When returning Goods of proper quality, the Buyer receives a refund of the value of the Goods without the cost of postal or courier delivery of the Goods.

8.6. The return of Goods of proper quality is accepted by the Seller only if the Buyer meets the following requirements:

8.6.1. The Goods, documentation (labels, tags) are not damaged and retain a commercial appearance, suitable for further use or sale.

8.6.2. Together with the Goods, a receipt (invoice) or any other settlement document confirming the purchase of the Goods is transferred.

8.6.3. When returning Goods of proper quality, the Buyer is obliged to attach to the Goods an Application of any form requesting a refund of the value of the Goods with mandatory indication of:

- Buyer's surname, first name, and patronymic;

- Mailing address;

- Contact phone number;

- Email address (if available);

- Date of receiving the Goods;

- Cost of the Goods;

- Bank details in case of refund by non-cash transfer to the Buyer's account.

When returning Goods of proper quality, the Buyer is obliged to attach to the Goods an Application of any form requesting a refund of the value of the Goods with mandatory indication of:

- Buyer's surname, first name, and patronymic;

- Mailing address;

- Contact phone number;

- Email address (if available);

- Date of receiving the Goods;

- Cost of the Goods;

- Bank details in case of refund by non-cash transfer to the Buyer's account.

8.7. In case of non-compliance by the Buyer with the requirements of clauses 7.6. of this Agreement, the Seller has the right to refuse the Buyer to return the value of the Goods of proper quality. The date of receipt by the Seller of the returned Goods is considered to be the date of actual receipt of the Goods by the Seller.

8.8. The method of returning the Goods to the Seller is determined by the Buyer independently. In case of returning damaged Goods, if such damage was caused by the fault of the Buyer, or during the shipment of the Goods by the Buyer, the Seller has the right to refuse the Buyer to return the value of the Goods.

8.9. The Buyer's demand for the return of Goods of proper quality can be fulfilled by the Buyer within 14 (fourteen) calendar days, starting from the day following the receipt of the Goods.

8.10. The Buyer has no right to demand the return of Goods of proper quality in the following cases:

8.10.1. If such Goods were manufactured to the Buyer's Order taking into account individual characteristics;

8.10.2. If such Goods belong to the category of Goods that are not subject to return in accordance with the current legislation of Ukraine. Non-food Goods of proper quality are not subject to return, the list of which is approved by the Resolution of the Cabinet of Ministers of Ukraine No. 172 dated 19.03.1994.

8.10.3. If the return concerns Goods delivered outside the territory of Ukraine and Poland (international delivery).

8.10.4. If the return concerns Goods that have been used for photo/video shooting. Goods involved in photo/video shooting are considered to have been used and are not subject to exchange or return (even if they retain their commercial appearance).

8.10.5. If the return concerns Goods purchased using gift certificates (Gift certificates themselves are also not subject to return).

8.11. In case of compliance by the Buyer with the provisions of clauses 7.3.-7.9. of this Agreement, the Seller refunds the value of the Goods of proper quality to the Buyer within 14 calendar days starting from the day following the receipt of the Goods by the Seller.

8.12. Warranty periods for Goods are established for a period of 30 calendar days from the date of sale or the beginning of the season. During this period, the Seller guarantees the proper quality of the Goods and their suitability for use.

8.13. Complaints (claims) about the shortcomings of the Goods can be submitted within 30 thirty days from the date of purchase of the Goods. A complaint can be filed only if the defect is detected within the warranty period and the defect indicates a discrepancy of the Goods with the terms of the contract (set out on this website). Differences in design elements or design from those stated in the description on the Website are not a sign of Goods of improper quality.

8.13. Goods that have been damaged due to the fault of the Buyer, Goods that have been used improperly or in violation of the conditions of use, are not subject to warranty repair.

8.14. In case of the need for quality expertise of the Goods, the party initiating the quality expertise of the Goods bears the costs associated with conducting such expertise, unless otherwise provided by the Law.

9. LIABILITY OF PARTIES

9.1. The party responsible for the breach of the terms of this Agreement shall be liable for damages (direct and indirect) caused by such breach to the other Party in accordance with this Agreement and the Law.

9.2. The Seller shall not be liable for damages caused to the Buyer due to improper use of the Goods purchased from the Seller by the Buyer.

9.3. The Seller shall not be liable to the Buyer for damages caused by:

9.3.1. Improper completion of the Order form by the Buyer, including providing incorrect information (personal data) for the identification of the Buyer and the delivery address of the Goods;

9.3.2. Improper performance by the Buyer of the terms of this Agreement;

9.3.3. Unlawful actions of third parties;

9.3.4. In other cases provided for by this Agreement or the Law.

9.4. The Seller is responsible for the quality and completeness of the goods. In the event that the Buyer finds damage, defects, incompleteness, or other significant characteristics that prevent the use of the Goods for its intended purpose and/or are unsatisfactory, the Buyer has the right to demand, and the Seller has the right to satisfy one of the following demands of the Buyer:

1) Proportional reduction of the price;

2) Free removal of defects within a reasonable period;

3) Reimbursement of costs for defect removal;

4) Free replacement of the goods with a similar item.

9.4.1. The Seller is liable as provided in clause 7.2. of this Agreement if the Buyer proves that the damage, defects, or incompleteness of the Goods occurred before the Buyer received such goods.

9.5. The party that breaches its obligation is released from liability for the breach of the obligation if it proves that the breach occurred due to force majeure.

9.6. The party shall not be liable for the breach of this Agreement if such breach occurred without its fault (intentionally or negligently).

9.7. The party shall be deemed innocent and shall not be liable for the breach of this Agreement if it proves that it has taken all necessary actions within its power to properly perform this Agreement.

9.8. The Seller shall not be liable for the security, content, and content of Internet resources that the Buyer may visit by clicking on links (hyperlinks) placed on the website.

9.9. The Buyer is responsible for the accuracy of information and personal data provided by the Buyer in the Order and in interaction with the Seller.

10. RESOLUTION OF DISPUTES

10.1. All disputes and discrepancies arising in connection with the performance of this Agreement shall be resolved by negotiations between the Parties.

10.2. The Parties undertake to make every effort to resolve disputes and discrepancies through the procedure of claims settlement, pre-trial resolution of such disputes or discrepancies.

10.3. In case disputes and/or discrepancies cannot be resolved through negotiations, they shall be settled in court in accordance with the jurisdiction and competence of such dispute under the current legislation of Ukraine.

11. FORCE MAJEURE

11.1. The Parties are released from liability for full or partial non-performance of their obligations under this Agreement if it is caused by force majeure circumstances, such as: force majeure, fires, floods, earthquakes, war, blockade, civil unrest, occupation, embargo, conducting anti-terrorist operations (ATO), imposition of martial law throughout the territory of the state or its parts, blocking of transport routes or buildings, premises as a result of civil actions or riots or protests, export (import) bans, acts or laws issued by the state authorities of Ukraine and/or other bodies controlling the relevant territory where force majeure circumstances have arisen, as well as all other cases specified in Art. 14.1. of the Law of Ukraine 'On Chambers of Commerce and Industry in Ukraine'.

11.2. In case of force majeure circumstances, the term for the performance of obligations is postponed in accordance with the period during which such circumstances will be in effect. If these circumstances and their consequences last longer than 3 (three) months, each of the Parties shall have the right to refuse further performance of obligations under this Agreement. In this case, none of the Parties shall be entitled to compensation by the other Party for possible damages.

11.3. The Party for which the impossibility of performing obligations under the Agreement has arisen due to force majeure is obliged to notify (by fax, email) the other Party within 3 calendar days from the occurrence of such circumstances, and also within 45 (forty-five) calendar days from the day of occurrence of force majeure circumstances to send a notification in the established form (opinion or other confirming document) issued by a representative of the relevant Chamber of Commerce and Industry or another authorized body under the law, indicating the above events, the date of their occurrence and their duration.

11.4. If force majeure circumstances persist for more than 2 (two) consecutive calendar months, the Parties undertake to make a decision regarding further implementation of this Agreement.

11.5. In case of adverse weather conditions (fog, ice, snowdrifts, etc.), under which, according to the terms of carriage of dangerous goods, the movement of vehicles with dangerous goods is prohibited, the term for the performance of obligations under this Agreement is extended for the duration of these circumstances. The Parties promptly inform each other about the beginning and end of these circumstances. In order to confirm these circumstances, the opinion of the Chamber of Commerce and Industry of Ukraine or another competent authority is not required.

12. CONCLUSION OF THE AGREEMENT AND TERM OF THE AGREEMENT

12.1. This Agreement is deemed concluded by the Parties and enters into legal force from the moment the Buyer joins the terms of this Agreement by clicking the 'Place Order' button on the Seller's website, by confirming the Order by the Buyer in case of ordering by phone or by any other means provided for by the current legislation of Ukraine.

12.2. This Agreement shall remain in effect until the Parties have fully performed their obligations under this Agreement.

12.3. The Buyer confirms that until the conclusion of this Agreement, the Seller has provided the Buyer with all necessary information about the Product, as required by the norms of the Law of Ukraine 'On Protection of Consumer Rights'.

12.4. In case of concluding a contract for periodic delivery of the Product, the minimum term of the Agreement is 6 (six) months.

12.5. The Seller has the right to change the terms of this Agreement, notifying the Buyer in advance 5 (five) days before the new version of the Agreement comes into force by sending the new version of the Agreement (with amendments and additions) to the Buyer's email address. If before the new version of the Agreement comes into force the Buyer does not send the Seller an objection or a request to terminate this Agreement, such Agreement in the new version shall be considered fully accepted and agreed by the Buyer.

12.6. This Agreement may be changed by the Seller unilaterally for all its clients, Buyers, simultaneously publishing a new version on the official website of the Seller, as well as informing all clients, Buyers by email. In case of disagreement of clients, Buyers with the changes introduced, a separate written agreement will be concluded, in which disputed issues will be settled.

13. OTHER TERMS

13.1. The Buyer's accession to this Agreement is made in accordance with the acceptance (consent) of the Buyer to purchase the Product from the Seller under the terms and conditions specified in this Agreement by clicking the 'Place Order' button on the Seller's website.

13.2. Accession to the terms of this Agreement is made by the free will and acceptance of the terms of this Agreement by the Buyer.

13.3. The Buyer confirms that at the time of entering into this Agreement, he/she has sufficient legal capacity and has reached the appropriate age, enabling him/her to purchase the Product from the Seller.

13.4. The Buyer accepts and agrees to the terms of making purchases on the Seller's website, undertakes not to violate the rules, in no way offend visitors to the website or employees or authorized persons of the Seller, including not to use profanity, aggressive behavior, insults, humiliation of the dignity, honor, and business reputation of the Seller or other persons.

13.5. The terms of this Agreement apply to an unlimited circle of persons. The Seller has no right to refuse the Buyer to conclude this Agreement, except in cases provided by law.

13.6. The Buyer has no right to demand that the Seller change the terms of this Agreement or acquire additional rights and obligations compared to other Buyers.

13.7. This Agreement may be terminated by the Seller unilaterally by written notice to the Buyer no earlier than 30 calendar days before the expected date of termination of this Agreement.

13.8. If the Buyer does not make payment for the Product under the terms of this Agreement, the Agreement is considered void.

13.9. The text of this Agreement is written in Ukrainian and is available on the Seller's website at http://www.gotslabel.com.

13.10. The entity receiving claims from Buyers regarding the quality, completeness, quantity, and assortment of the Product is the Seller.

13.11. Simultaneously with the conclusion of this Agreement, the Buyer consents to the collection and processing of his/her personal data by the Seller and agrees to other (local) documents of the Seller.

13.12. In any case, the invalidity of one provision of this Agreement does not imply the invalidity of the entire Agreement.

13.13. By entering into this Agreement, the Buyer agrees to transfer the rights and obligations under this Agreement to third parties by the Seller.

13.14. The website of the online store contains materials, trademarks, trade names, and other materials protected by law, including, but not limited to, trademarks, texts, photographs, graphics.

13.15. All objects available in the online store https://www.gotslabel.com, including design elements, text, graphics, illustrations, videos, photos, computer software, databases, music, sounds, and other objects (hereinafter referred to as the content of the online store), as well as any content posted on the website https://www.gotslabel.com, are objects of exclusive rights of the Owner of the online store and other right holders.

13.16. The use of content and other elements of online stores is possible only within the functionality offered by the online store. No elements of the content of the online store can be used in any other way without the prior consent/agreement of the copyright owner. Use includes, among other things: reproduction, copying, modification, distribution on any basis, display in a lottery, etc. Exceptions are cases directly provided for by Ukrainian law. The use by the User of elements of the content of the online store and any content for personal non-commercial purposes is permitted provided that all copyright notices, related rights, trademarks, other copyright notices, the name (or pseudonym) of the author/rights holder are preserved unchanged, the appropriate object is preserved unchanged. Exceptions are cases directly provided for by Ukrainian law.

14. CONTACT INFORMATION OF THE SELLER

14.1. Seller's name, contact details: Individual entrepreneur Hotochkina Svitlana Hennadiyivna, EDRPOU number: 2005220000000088241 dated March 29, 2021, registration address: 54037, Mykolaiv, Kotsiubynskoho Street, building 20, tax number: 3192020323.

Contact details: phone +38 099 039 99 99, cooperation phone: +380660292069 (WhatsApp, Telegram), Email: [email protected],

mailing address: [email protected]

SHOWROOM KYIV: Lyuteranska Street 11-A

Mon-Sun: 11:00-19:30

SHOWROOM WARSAW: Wilcza 44

Mon-Sat: 11:00-19:00

Instagram Ukraine: gots.label

Instagram Warsaw: gotslabel.warsaw

14.2. The User/Buyer may contact the Seller managing the online store by the following means:

▪ By the actual address of the online store GOTS LABEL: Ukraine, 01133, Kyiv, Lyuteranska Street 11-A.

▪ Call the hotline for landline and mobile phones: +38 099 039 99 99 (Connection fee according to the operator's tariffs).

▪ By email to: email [email protected].